Date of Posting: Posted 2 days ago
ITC Infotech Database Support Engineer Job
A Database Support Engineer is responsible for maintaining, troubleshooting, and optimizing database systems to ensure smooth operations. They monitor database performance, handle security concerns, and implement backup and recovery solutions. Their role involves diagnosing and resolving database-related issues, ensuring data integrity, and assisting developers or users with technical support. They work closely with IT teams to manage system upgrades and ensure database environments remain stable and efficient.
In addition to troubleshooting, Database Support Engineers play a key role in query optimization and performance tuning. They analyze slow queries, index usage, and resource allocation to enhance database efficiency. They also help enforce security policies, manage user access, and ensure compliance with data protection regulations. By continuously monitoring and updating database software, they contribute to the overall reliability and scalability of database systems.
| Points | Description |
| Company | ITC Infotech India Limited |
| Role | Database Support Engineer |
| Exp | 5-11 Years |
| Location | Pune |
| Industry | Information Services |
ITC Infotech Introduction
ITC Infotech India Limited is a leading global technology services and solutions provider, headquartered in Bengaluru, India. It operates as a subsidiary of ITC Limited, one of India’s largest conglomerates. The company delivers digital transformation and IT solutions to businesses across various industries, leveraging deep domain expertise and cutting-edge technologies.
Industry & Services
ITC Infotech operates in the Information Technology (IT) and Consulting industry, offering services in digital transformation, artificial intelligence, cloud computing, data analytics, cybersecurity, and enterprise applications. The company caters to industries such as banking and financial services, healthcare, manufacturing, retail, consumer goods, and travel & hospitality.
Values & Mission
ITC Infotech is driven by the core values of customer-centricity, innovation, agility, and integrity. The company aims to create business impact by delivering scalable and sustainable IT solutions. Its mission is to “Drive business growth and operational excellence through technology-driven innovation, enhancing value for clients worldwide.”
Database Administrator Job Description
Responsibilities
- Design, manage, and maintain database objects such as triggers, indexes, and replication configurations.
- Continuously monitor and enhance database performance for optimal efficiency.
- Detect and troubleshoot database issues before they affect business operations.
- Ensure regular data backups and verify data integrity through scheduled restorations.
- Implement and enforce security protocols in compliance with industry standards.
- Perform routine server maintenance to prevent system inefficiencies.
- Oversee database schema management and provide access to development teams.
- Offer expert guidance to developers and swiftly resolve production data challenges.
- Automate data loading processes to improve efficiency and scalability.
- Develop and manage relational databases with a focus on data accuracy and consistency.
- Administer user access by managing permissions and accounts as needed.
Requirements
- Postgres Database Admin L2 certification.
- Proficiency in AWS services, including snapshot backups, RDS creation and restoration, monitoring tools, performance insights, and version upgrades.
- Hands-on experience with cloud environments is essential.
How to Apply
Connect With Industry Professionals of Database Administrator
About This Company
ITC Infotech India Limited is a leading global technology services provider and a fully owned subsidiary of ITC Limited. Headquartered in Bangalore, India, the company was established in 1996 and has since expanded its presence across North America, Europe, and the Asia-Pacific region. ITC Infotech delivers specialized solutions in digital transformation, business consulting, and IT services to industries such as banking and financial services, consumer goods, retail, manufacturing, and hospitality. With a strong focus on innovation and customer-centric solutions, the company leverages cutting-edge technologies, including artificial intelligence, cloud computing, and data analytics, to drive business growth for its clients.
With a presence in over 140 countries, ITC Infotech operates multiple development centers and offices worldwide, ensuring high-quality service delivery. The company has earned industry recognition for its excellence in outsourcing, digital solutions, and enterprise technology services. ITC Infotech continues to invest in emerging technologies, workforce upskilling, and strategic partnerships to maintain its competitive edge in the IT sector. Its commitment to sustainable business practices and corporate social responsibility further strengthens its reputation as a trusted technology partner for global enterprises.
Read This Also: 30 Database Support Interview Questions and Answers
Database Support Engineer – Career Growth & Future Opportunities 🚀
How to Prepare for a Database Support Engineer Interview
A Database Support Engineer plays a crucial role in managing, optimizing, and troubleshooting database systems. If you’re preparing for an interview in this role, you need to focus on database fundamentals, troubleshooting techniques, performance optimization, and real-world scenarios. This guide will help you prepare effectively.
1. Understanding the Role
Before diving into preparation, it’s important to understand what a Database Support Engineer does. Your responsibilities may include:
- Database Management – Installation, configuration, and maintenance of database systems.
- Query Optimization – Improving database performance by optimizing queries and indexing strategies.
- Backup & Recovery – Ensuring data is safe through backup strategies and disaster recovery planning.
- Troubleshooting – Diagnosing and resolving database performance issues.
- Monitoring – Using tools to track database health and prevent downtime.
- Security & Access Control – Managing database security, user roles, and permissions.
2. Core Technical Concepts to Review
A Database Support Engineer needs expertise in several database technologies and concepts. Here are key areas to focus on:
A. Database Fundamentals
- Relational vs NoSQL Databases
- ACID Properties (Atomicity, Consistency, Isolation, Durability)
- Normalization & Denormalization
- Transactions & Concurrency Control
B. SQL Queries & Optimization
- Writing efficient SELECT, INSERT, UPDATE, DELETE queries
- Using JOINs, Subqueries, CTEs (Common Table Expressions)
- Indexing strategies and how they impact performance
- Using EXPLAIN PLAN to analyze query execution
C. Backup & Recovery Strategies
- Full, Incremental, and Differential backups
- Point-in-time recovery (PITR)
- Database replication and failover techniques
D. Performance Tuning & Optimization
- Identifying slow queries using query profiling
- Partitioning tables for better performance
- Optimizing stored procedures and triggers
- Connection pooling and caching strategies
E. Database Security
- Role-based access control (RBAC)
- Encryption techniques (At-rest & In-transit encryption)
- SQL Injection prevention techniques
F. Monitoring & Troubleshooting
- Understanding database logs (error logs, slow query logs)
- Using monitoring tools (Nagios, Grafana, Prometheus)
- Diagnosing deadlocks and long-running queries
3. Common Interview Questions and How to Answer Them
A. Technical Questions
- What are the different types of database indexes?
- Answer: Clustered, Non-clustered, Unique, Full-text, Composite indexes.
- How does a LEFT JOIN differ from an INNER JOIN?
- Answer: INNER JOIN returns matching rows from both tables, while LEFT JOIN returns all rows from the left table and matching rows from the right.
- What are database transactions, and how do you ensure consistency?
- Answer: A transaction is a sequence of operations performed as a single unit. Consistency is ensured using ACID properties.
- How do you optimize a slow-running query?
- Answer: Use indexing, analyze execution plans, break down complex queries, and avoid unnecessary joins.
- What are the different types of database replication?
- Answer: Master-slave, Master-master, Peer-to-peer, Log shipping.
B. Scenario-Based Questions
- A database server crashes. What steps would you take to recover it?
- Check logs for root cause analysis.
- Restore from the latest backup if needed.
- Apply transaction logs for point-in-time recovery.
- Verify data integrity before bringing it online.
- How would you troubleshoot high CPU usage on a database server?
- Identify slow queries and optimize them.
- Check for long-running transactions.
- Monitor active connections and tune configurations.
C. Behavioral Questions
- Tell me about a time you resolved a critical database issue.
- Use the STAR (Situation, Task, Action, Result) method to structure your answer.
- How do you prioritize tasks under pressure?
- Explain how you assess impact, communicate with stakeholders, and resolve urgent issues first.
4. Hands-on Practice
Theory alone isn’t enough—you need hands-on experience.
- Set up a local database (MySQL, PostgreSQL, or SQL Server) and practice writing queries.
- Optimize slow queries by experimenting with indexes.
- Simulate database failures and practice recovery methods.
- Monitor databases using real-time monitoring tools.
5. Review Popular Database Tools
A Database Support Engineer should be familiar with these tools:
- Database Management: MySQL Workbench, pgAdmin, SQL Server Management Studio
- Monitoring: Prometheus, Grafana, SolarWinds
- Cloud Databases: AWS RDS, Azure SQL, Google Cloud SQL
6. System Design Preparation
Some interviews include system design questions. Be ready to discuss:
- How to design a high-availability database system
- Scaling a database for high-traffic applications
- Sharding vs Replication strategies
7. Mock Interviews & Final Preparation
- Practice SQL challenges on LeetCode, HackerRank.
- Do mock interviews with friends or use Pramp, InterviewBit.
- Stay calm, communicate clearly, and explain your thought process.
8. Final Tips
✅ Be clear and confident in your answers.
✅ Explain your reasoning instead of just giving an answer.
✅ Stay updated on the latest database trends and best practices.
✅ If you don’t know an answer, explain how you would find the solution.
